Description
In this comprehensive book full of real-life case studies and based on many years of personal experience and success, Sophie Robertson outlines the processes involved in running a highly lucrative temp desk, which will both strengthen your client relationships and ensure you become the employer of choice for top-quality temps. Robertson explains why temp consulting is a completely different job to permanent consulting and answers all the questions you have always wanted to ask:
- Why do some recruitment companies have thriving, money-spinning, loyalty-inducing, growing temp desks that shield and buffer them from economic downturn, while others simply do not seem to be able to grow their temp hours to a significant level?
- What are the must-have qualities of a successful temp consultant? How do you supercharge your temp hours for financial and business success?
- How must temp consultants adapt to stay relevant in the ever-evolving recruitment industry?
- How do you add maximum value to your recruitment business when getting it ready for sale?
Here is your chance to get a slice of the multi-billion dollar contingent workforce industry by knowing exactly what you need to do to be successful.
- First edition published in 2014.
- This second edition published in December 2022.
© Sophie Robertson 2023The moral rights of the author have been asserted.
A catalogue record for this book is available from the National Library of Australia.
- Printed book ISBN: 978-1-922611-58-1
- Ebook ISBN: 978-1-922611-59-8
All rights reserved. Except as permitted under The Australian Copyright Act 1968 (for example, a fair dealing for the purposes of study, research, criticism or review), no part of this book may be reproduced, stored in a retrieval system, communicated or transmitted in any form or by any means without prior written permission. All inquiries should be made to the publisher.
- Cover art director: Natalie Winter
- Cover design: Tess McCabe
- Internal design: Production Works Printed in Australia by Griffin Press
Rem Kingston (Director, Diamond and Rectech, United Kingdom) –
There are very few reference materials specific to temporary recruitment consultants. Most references are in a passing section of more permanent orientated recruitment books. Secrets to Running a Lucrative Temp Desk starts out with a great series of insights into the mindset of a successful temporary recruiter which set the tone and context for all the very helpful advice and procedures that follow. Each section is easy to read and clearly set out with case studies from Sophies past experiences backed up with examples to help visualize the benefits of each piece of advice as well as explaining clearly how to put these into practice. When reading books like this I like to fold the corner of any pages which had helpful tips that would benefit myself and my team in the future. I stopped this process after a third of the way through once realizing I would end up with a book with every other page corner turned! As a result I have since purchased copies for all of our temporary recruiters and their managers to use as part of our induction process with results already being seen with candidate retention increasing and new clients coming on board as a result. The most impressive factor since implementing Sophies book into our business has been the speed at which new recruiters have been able to convert their training into real world results. A fantastic, concise and knowledgeable book which I recommend being used by recruitment companies around the world which adds value and most importantly confidence to anyone working within the temporary recruitment market whether they are fresh to the industry or have years of experience.
Sebastian Leeder (National Manager – Infrastructure & Utilities, Fuse Recruitment) –
I ended up buying a further two copies of your book, three in total to give to two new consultants in my team. It is being used as a great learning device, with the three of us reading certain chapters every few days and then sitting down collectively and discussing what we learnt and what we can implement. New staff through to experienced Directors can learn from this book. I can not recommend it highly enough.
Katerina Petrenko (Recruitment Co-ordinator, Rarekind) –
I have just finished reading your book: “Secrets to running a lucrative temp desk” and, provided the opportunity you left at the end of the book (ie your email address!), I thought I would reach out and get in touch to thank you! I found the book very inspirational, easy to read and understand and relate to and most importantly it felt like I was sitting in on a great training/seminar session! What a great read and so much to take on, so many logical steps and thinking about this industry. Sometimes you get so caught up in everyday errands and administration of running a desk (among other underlying factors that keep you busy all day!) that you can forget to take a step back to think about the value adding side of things… Or maybe you are never really taught to always have that as a priority and forefront of all your business practices? Your perspective is truly recruitment CONSULTING. And I love it.
Phil Isard (Founder of Consultive and Co-founder of Amica Talent) –
Sophie Robertson’s book “Secrets to running lucrative temp desk” has been the staple diet of anyone who’s commenced their career as contract recruiter for Consultive. It’s often referenced in placement celebrations, solving a problem, or when someone is crediting their learning on promotion. Thank you Sophie, and we look forward to getting a copy of the revised version.
James Purtell (Managing Director, Cox Purtell Staffing Services) –
“Sophie Robertson is quite simply the Queen of Temp. Sophie’s “Secrets” on how to run a lucrative temp desk simply work.
Across our teams it is common to hear the effects of Sophie’s book and Sophie’s training like “eat the frog”, “multiple temp locations”, “specificity”, “Service, service, service and the money will follow”.
Whether you’re a white-collar desk or a tech desk or a blue collar – if you follow her rules you cannot fail.”